About The Water Specialist

The Water Specialist was started in 1972 by Ray Sparrow and is located in Hillsborough, NC. Our central location enables us to provide services over the tri-state area of North Carolina, Virginia and South Carolina. The Water Specialist offers comprehensive, integrated groundwater analysis, well recovery, pumps, plumbing and water treatment systems and services.

Over the years, Ray has personally been involved in the setting of procedures and training standards for the employees at The Water Specialist. Our experience with plumbing, water treatment, well pumps, well services, customer service, and Ray's dedication to constant growth through ongoing educational opportunities, maintains the solid reputation of The Water Specialist as the region's leader in the science of water treatment, rapid high quality pump service, skilled plumbing service and targeted well hydrocleaning (hydrofracture).

TWS is able to stay an industry leader year after year because we only field teams of dedicated, certified technicians, so we are able to provide a level of service not readily available to most residential and business customers. In addition, the technicians are backed up by a staff of responsive, knowledgeable and experienced people who will jump through hoops to satisfy the customer.

Ray has personally trained all our technicians in water treatment and well restoration and often speaks professionally on these topics. We are the region's leader in the science of targeted well hydrofracture and no-drill zoned well restoration. TWS will provide you with all the reliable, expert staff required to bring clean water into your home or business.

Ask About Our Free Water Analysis

The Water Specialist is an advocate for local clean water issues and routinely provides free testing and consultation to homeowners and businesses.

What do Folks Write About Us?

Posted November 03, 2012 by Chris Gallo of Four Dispatch

ACHIEVEMENT No. 10

Learned a Thing or Two About Shooting Straight - The Water Specialist

Ray Sparrow is a straight shooter. You always know where you stand with him. It's refreshing. And since 1972, as President of The Water Specialist, Ray has built the reputation of his business on old-fashioned honesty.

Fast. Reliable. Experienced. Knowledgeable. >That's how customers describe the services of The Water Specialist . The company strives to be the absolute best through highly trained and skilled employees.

Located in Hillsborough, NC, The Water Specialist can handle any of your water troubles over the tri-state area of North Carolina, South Carolina and Virginia. The Water Specialist has the experience, training and knowledge necessary to fix the problem - whether it's no water, well or pump problems , or bad water quality .

"Bottom line is if you take care of the customer, then the customer is going to take care of you," stated Sparrow. "You just can't lose focus on taking care of the customer. Our philosophy is to satisfy every single interaction with the customer."

The Water Specialist has diversified business by recognizing niche markets, including well water restoration services . Over half of North Carolina state residents rely on well water, so maintaining and repairing wells is vital. As an industry leader, The Water Specialist uses a process called hydro-cleaning to repair a well that is no longer producing water.

Sparrow has grown his business through proven systems. The company's website is extremely helpful, showing their extensive track record and answers to frequent questions on a variety of topics . The Water Specialist tracks every phone call to know where its business is coming from and where it is going.

"We have created a system to aggressively grow our business," Sparrow explained. "It is a rapidly changing world and you have to continue to evolve. What a business was doing a year ago may not be successful today."

Jason and I introduced Four Dispatch, agreeing that the technology used to develop the product was not even available a two years ago. Sparrow is aware of the direct impact technology can have in the evolution of a business. Today, The Water Specialist uses GPS to track vehicles, paper work orders and cell phones to dispatch technicians.

"We are committed to getting better at what we do," he said. "Software must be designed with the end user's point of view in mind. That goes back to the ease of use. It has to be simple."

Why is the reputation of The Water Specialist so strong? It's simple. Straight shooting, honest service with an absolute commitment to the customer.

Memberships and Reviews

BBB Accredited Business since 1983.
View our A+ Rating Report.
This means we supports BBB's services to the public and meets the Better Business Bureau Accreditation standards.

Read our Reviews on Angie's List.

NC Licenses

Well Pump Contractor #1738 | Well Contractor #2474 | Plumbing #04728 | C Well Operator #972959 | Electrical SP-PH, WP#26217 | NC Septic Inspector #25041 | Sub Surface Operator #988260

We service and inspect wells but do not drill them.

E-mail: contactus@thewaterspecialist.com