Our Testimonials

Years of great recommendations...

Our testimonials are invaluable to us. The feedback that we get from our clients is incredibly important and allows us to continue to improve our products and services.

Browse through the testimonials to the right and learn more about how our customers feel about us and the excellent work of our staff and technicians.

Please feel free to call or email us with any questions you may have at 919-732-1578 or email us at: contactus@thewaterspecialist.com.

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Dear Water Specialist “ Hi, I recently had some iron issues with the well water of a rental property. I called a few companies to get some estimates. Your sales tech came out to the property, tested the water and knew exactly how to fix the iron problem. Being very knowledgeable, he was able to answer any question I had. He wrote me up a proposal with a 100% guarantee and a 5 year parts and labor warranty. WOW! None of the other companies could come close to this guarantee or warranty. The price was bottom line with no sales tricks, haggling or negotiating(I really liked this. I am trying to get my water fixed, not buy a car).

So, with such a great guarantee and warranty, I chose TWS. I thought "if they can offer that much, they must know what they are doing and stand behind their products and services". The installation tech showed up at the house on time and ready to install the water filter. Insallation only took a few hours. After installation, he explained to my tenant and me what to expect with this new filter and answered every question or concern we had. When installation was complete, he left the house just as clean as before he arrived. Just note, after installation was complete and the water filter was running like it should, he noticed that my well pump was not running correctly. Instead of saying "it's not our problem, it's not what's in the contract or you need to call a plumber to fix that", he figured out what the problem was. It took him 5 minutes to make a couple adjustments and fix the problem. He was not going to leave until everything was running correctly. That's the kind of people and businesses I like to do repeat business with and recommend to others. This is probably the first instances where I have been completly, 100% satisfied with the work performed. My only regret is not calling TWS sooner.

A company is only as good as the people who work for it and you have an excellent company. ” —Mike W., Central NC
Dear Water Specialist “ We realized that we had no water from our well late Saturday afternoon. I called your dispatcher. Your tech called and said he had to finish a job that day and, as it was late already, he said he would come at 9:30 AM the next day (Sunday). We were very thankful someone would come on a Sunday and were impressed when they arrived right on time. They diagnosed the problem in a short while, and we were going to need a new well pump and a new pressure tank. Our hearts sank, figuring this would take days to fix—part ordering and etc. We asked, how long? He says, about 4 hours. We say, today?? He says, yes! We were impressed that when The Water Specialist says “emergency service”, that’s just what it means! They went to work quietly and efficiently. They finished in even less time than predicted and they cleaned up everything completely. He wrote a detailed description of the work and they spent some time talking with us and patiently answering our questions. We know they are busy and we really appreciated that they did that. We learned a lot. So, in about 20 hours after we first called you, we had water back. It was as smooth a process as one could hope for.

Lastly, we had complained that our well has a tendency to freeze up in the winter. As promised, a few days later, hw stopped by and installed a well bag. The new water system has been working very well and we are happy to know that as part of our 5 year warranty there will be yearly maintenance checks on the system, helping to protect our investment.

So far, we have been nothing but pleased with our experience with The Water Specialist service. ” —Ann U., Durham, NC
Dear Water Specialist “ Both the service and the technicians were excellent. Our techs were knowledgeable and took the time to answer all of my questions. We are very pleased that we selected The Water Specialist for our treatment system. ” —Jim H., Chapel Hill, NC “ We recently had the water specialist install a new water system in our home, and we are extremely pleased with it. The work performed by your team was excellent, and they were very knowledgable of the system it self. The water in our home still has a lot of air coming out of the faucets. Other than that there have been no problems and we are very happy with the services you have provided. ” —Billy E., Central NC
Dear Water Specialist “ On 4-10-2013 my well pump went out. My wife did not tell me until I arrived home around 4 pm. I spent about 45 minutes checking out what I could and then called you folks. The lady on the phone was very courteous and said I would hear from a tech soon. He caled and said it would be about an hour..he less than that time. Sorry, but I can't remember his name and I can't read his signature on the receipt. Anyways, he was extremely polite, got right to work, answered all my questions completely. He finished just as the light left us. The pressure on the water system inside the house is less than it was before the pump went out. I am in the process of cleaning out the aerators and will look at the whole house water filter later on today.

All in all I am pleased with the service and am looking forward to having a Simple Pump installed this coming Thursday. ” —Charles M., Central NC “ You requested our comments on our technician. We were very satisfied with his work. He was on time, got the work done in the estimated time, and was good at communicating with us. ” —Kristen B., Central NC “ Since we purchased our home, we have had issues with our water pressure and sediment. Both my husband and I are very pleased with the results we have had as a result of placing this filter in our home. My husband's exact words were, "we should have done this 2 years ago". Our technician did a nice job as well and also took the time to show me everything he had removed as well as taught me how to use the new system. I have also reviewed you on Angie's List where I gave the same feedback. ” —Melissa S., Central NC
Dear Water Specialist “ We are thoroughly enjoying our new water filtration system. It is so nice not to have red/brown water when it rains. B did a great job in explaining everything. Thanks, guys. ” —Glenn S., Chapel Hill, NC “ B and T were the technicians who installed a dual-tank acid neutralizer, a water softener, and an electric hot water heater. My wife and I are very pleased with the work. Both techs were professional, polite, knowledgeable, and did good work. I would definitely be happy with them performing additional work at my house. We are also very pleased with the new equipment. In fact, the water softener is so effective we think the water might be too soft. We might ask you if it is possible to dial it back a bit. We are having a hard time getting soap off our hands. However, we asked for a water softener and you definitely delivered! ” —Scott S., Chapel Hill, NC “ Ya'll fixed my well footprint up on Allison Road. Just writing to say thanks so much! What an improvement, and great reduction in size. We appreciate ya'll doing it, and will certainly take it into consideration when we need further well service. ” —Kathleen S., Cedar Grove, NC “ We have been very pleased with the prompt and efficient service we've rcvd, i.e., replacement of reservoir and repair of leaky faucet. We are still considering whether it is worth our while to have the Hydrotech system installed. Since we will probably be selling in the next year or so, we need to consider this seriously. ” —Mary D., Central NC
Dear Water Specialist “ We just wanted to send a huge thank you for taking care of our broken pipe so late at night. It is quite rare to find a company with such outstanding customer service that fully delivers on what it promises. We are pleased that we have chosen The Water Specialist to take care of our needs and promise to continue to use your services if needed and to promote your business as often as we can in recommendations to friends. While we know some work today was outside of the original scope of our service (adding flexible hosing underneath our house) and may be outside of our warranty, we will be happy to pay for the replacement piping/hose if needed. ” —Michael and Marcia A., Fuquay-Varina, NC “ I am writing to let you know what great associates you have employed. We called to have our well repaired as it was not pumping any water and we had no idea what to do to fix it. Caleb and Tim came out to do the repairs, my husband had to work that day and I was not sure what exact work was to be done, they did. They introduced themselves, and informed me of what they had to do and the length of time it would take. They were very polite, professional and informative and answered all my questions. The job was completed in the time frame given and we have water!
Thank you again and we will be using your company for any future water issues. ” —David and Ruth M., Central NC
Dear Water Specialist “ Your attentiveness is appreciated. Having you come out when we first experienced the problem meant we could rely on you to understand our problem with a depth and familiarity that others didn't have.

I have nothing but positive things to say about the professionalism and friendliness of the guys that came out on what's now four occasions in three months. I have to admit, I hope the next time I see any of you, it's at the bar and not in my front yard!

The problem we inherited here is obviously nobody's fault but you guys were reasonable and reliable as we opted for the re-sleeving option, helping us understand our range of options but, more importantly, ultimately identifying the likely cause and addressing it.

We just got a torrential rain today, so this is probably the big test. We've had some rain since the work with no problems, but today's precip was the kind that would turn the water straight brown within 48 hours. So we'll see in a couple days if that liner did the trick. I'd like you guys to follow up, if you could, in about two weeks when we can do a water test. My toothbrush is getting super hard again after it dries having used the tap water, which was what was happening before after a rain and the water went bad. In fact, it was fine for a week or so after the chlorine shock, but then it started doing that to my toothbrush again. Thinking the house systems aren't used to whatever the new water composition is? Anyway, we need to figure out what the deal is there.
Thanks again for the work and service. You've got my recommendation. ” —Casey F., Central NC “ I absolutely loved your service and was very appreciative of all your concern regarding my emergency situation. Thank you so much. R was very professional and courteous. ” —Sheri M., Central NC
Dear Water Specialist “ R has been here twice for service…the first time, was for the installation of our treatment system, and the second time, for a checkout of the system. Both times R was very professional, knowledgeable, and courteous, as was both of his co-workers. He seems to be very well versed in all aspects of our system. Very satisfied with his work. ” —John C., Central NC “ Honestly, in the beginning I was a bit skeptical that the agreed upon work would fix our water issues, as we had so many. However, both B and M delivered as promised during our initial consultation and all of our water problems have been resolved. I really appreciate their attention to detail and willing to have all of the work completed that day – I believe they had to put in a few hours of overtime to complete everything that day and they did not even stop for lunch. ” —Michael Agar, Pfizer, Inc., Sanford, NC “ We received a post card in the mail regarding the service we received by Robert and The Water Specialist. We were extremely satisfied by the service we received. You were prompt in responding to our calls and we love our water system. Several weeks after having our water system installed we had an issue with our water tank. My husband called and a service technician was out right away and diagnosed the problem and installed a new water tank for us.
We would happily recommend your business to anyone. ” —Joe and Joanne T., Hillsborough, NC
Dear Water Specialist “ We recently worked with your organization regarding service on our well pump. Robbie came to work with us on a Sunday afternoon, and another serviceman came the next day to install the new equipment. Our experience with both of your employees was excellent. I especially appreciated the time and attention Robbie paid to explaining the situation to me and outlining the next steps. He was patient and knowledgeable, which was helpful for me, since I knew nothing about what was going on.
I will certainly call the Water Specialists again. ” —Vicki S., Chapel Hill, NC “ Just responding to your request regarding our thought on your technicians that helped us with our water softener needs. They were both great, and your service was spot on with regard being on time, courteous, helpful. We look forward to seeing them again should we need your services. ” —Joyce S., Central NC “ We received a post card in the mail regarding the service we received by Robert and The Water Specialist. We were extremely satisfied by the service we received. You were prompt in responding to our calls and we love our water system. Several weeks after having our water system installed we had an issue with our water tank. My husband called and a service technician was out right away and diagnosed the problem and installed a new water tank for us.
We would happily recommend your business to anyone. ” —Joe and Joanne T., Hillsborough, NC
Dear Water Specialist “ I thought you all arrived quickly, worked efficiently, explained everything well and did a great job. Thanks! ” —Kristin O., Chapel Hill, NC “ It was a pleasure to work with your technicians. They were professional and explained pros and cons on the options that we had to fix the issue. They stayed til we had water again. I would recommend your company to anyone. ” —Derek and Robin C., Central NC “ We received a postcard asking for comments on our experience. We were very pleased with the service we received from your company when we had to have our well pump replaced. Our tech explained the situation very well and gave us our options. We also appreciated the customer service we received by phone. She was very friendly and helped us to get service quickly. ” —Mike and Joan T., Hillsborough, NC “ As requested - B was the one who came by most recently (and frequently before that, too). He is always great - friendly, neat, complete and helpful. A good guy! ” —Carol W., Central NC
Dear Water Specialist “ We are extremely happy with the service we have received from The Water Specialist. Everyone was very helpful and professional. Couldn't be happier. ” —Alan and Jane M., Pittsboro, NC “ I am very satisfied with the work quality performed by both C and J . Both technicians were punctual, very professional and patient in guiding us through the equipment installation. Though we experienced an issue with the originally installed RO system C, J and S followed up with us until the unit was replaced. We are happy with the systems and praise The Water Specialist at social events in our neighborhood and abroad. ” —Jeff S., Central NC “ Thank you so much for coming to our rescue when we discovered on a Friday that we had no water. Water Specialist sent the techs to our home that day. They stayed through a heavy storm to make sure that the pump was replaced and we had water. I cannot say how much I appreciated them on that hot Friday. Customer for life! ” —Mary P., Central NC
Dear Water Specialist “ We recently had some work done. The service was excellent and everything seems to be working as planned. Our RO needed a bit of tweaking but one of your techs came out and took care of the issue at no extra charge. B and M were very helpful and did a great job. ” —David I., Raleigh, NC “ C and T installed a filter and softener system for us. They were professional and thorough, as well as friendly. They explained what they were doing and answered all our questions. They also went beyond the call of duty, making adjustments to our well-head and diagnosing a problem with our water tank.
The system worked well, but after a few days the RO water still tasted funny. I called and C came back to the house and fixed the problem. He also tried to figure out why our ice-maker wasn't working.
Soon afterward, our water started started to taste good. We haven't yet tested to irrigation system to see if the new filter prevents it from clogging (the irrigation system needs some repairs first), but we expect it will work.
So, we are happy customers. I should also mention that S did a good job when he came to our house to determine our needs and give us a quote. ” —Alan G., Chapel Hill, NC
Dear Water Specialist “ B and M were great. B was very professional, courteous, thorough and clear at communication. M was as well. Both technicians were easy to work with, answered all of my questions and installed the system beautifully. I highly recommend them for future work. ” —T. F., Hillsborough, NC “ We are extremely happy with the service we have received from The Water Specialist. Everyone was very helpful and professional. Couldn't be happier. ” —Alan and Jane M., Pittsboro, NC “ I am very satisfied with the work quality performed by both C and J . Both technicians were punctual, very professional and patient in guiding us through the equipment installation. Though we experienced an issue with the originally installed RO system Caleb, J and S followed up with us until the unit was replaced. We are happy with the systems and praise The Water Specialist at social events in our neighborhood and abroad. ” —Jeff S., Central NC “ Thank you so much for coming to our rescue when we discovered on a Friday that we had no water. Water Specialist sent the techs to our home that day. They stayed through a heavy storm to make sure that the pump was replaced and we had water. I cannot say how much I appreciated them on that hot Friday. Customer for life! ” —Mary P., Central NC
Dear Water Specialist “ We received a postcard from you today asking us to report to you comments about work completed recently for us by your technicians R and T. This work was done when they installed an acid neutralizer, a high capacity filer and a water softener.
We were very satisfied with their work. R and T did the work quickly and efficiently. They described the work they were doing, and completed it on time, and were courteous in every way. The system has worked very well ever since, other than the failure of the old UV lamp which is not their fault!
It has been a pleasure to do business with you! ” —Jim and Gail H., Central NC “ The techs did a great job. They were professional and courteous; they explained what they were doing, why they were doing it, and showed us how to use the system. The system has worked fine to date. ” —Scott B., Efland, NC “ Actually I've always been pleased with everyone from The Water Specialist that I've met. In this new house I've had C here several times doing plumbing work and he's been terrific--fast, good job, quick to point out something that went wrong once. I tend to look for good efficient work ver time and not price. I have no idea how your pices compre but your customer service is terrific. ” —Anne E., Pittsboro, NC
Dear Water Specialist “ We have been very pleased with our decision to solve our water problems via your company. We found S , our sales person, to be very helpful, knowledgable, personable and thorough. Your installers have also been all of the above except for one instance. When our water system was installed a male brass adapter was placed into a female PCV pipe. This caused the pipe to crack and start spewing water out into the basement crawl space. The erosion of the dirt on whick the salt tank was placed caused the tank to tip over. If we had not been at home and heard the full salt tank fall over we would not have been aware of the leak and a major problem could have developed. Fortunately our phone call for assistance brought a quick response. ” —Edy B., Central NC “ Both R and T did an excellent job installing our water softener system. They were on time, professional and knowledgeable. ” —Gary S., Central NC “ In response to your postcard that was sent recently, I will say that your crew was excellent in their service. And in dealing with my latest issue and having to install a U/V system, S and the guys were terrific also. Although, I still don't know for 100% that all is resolved, your part of the equation has been more than satisfactory. Assuming that my latest water issue is resolved at least for now, I still need to set-up sevice for the water filtering system that is installed at 3457. ” —Stan L., Central NC “ Per your postcard request, R and T did fine work. ” —Jesse B., Central NC
Dear Water Specialist “ We received a postcard asking that we share our level of satisfaction with the worked perfomed in installing our water treatment system. Our installation was done by R, assisted by T ( who I think was being trained or new at the time). We were very satisfied with the work done, the information shared on the functioning of the system, and the way the job was finished, leaving things tidy, etc.. We actually chose your company in part because of a recommendation by R last year in another setting and are pleased with our choice. We have not yet had a maintenance visit. ” —Susan K., Central NC “ I'm responding to your request for comments on work performed by B and M, who recently a new hot water heater, an Aqua Stop system, and other items in our basement. Everything appears to be working well. We are quite satisfied with the quality of materials and with the personal attention that both B and M provided. In addition, I'd like to say that the work done by C was excellent, as well. He replaced a faulty pressure switch and pressure tank.

I also want to add a complimentary word of thanks to G, your office assistant. She was very helpful when, because the cable phone lines were down on July 31, I had to go personally to the Hillsborough office and report that a hose burst in our basement, causing flooding that had to be dealt with immediately.

Many thanks from a grateful customer. ” —Carmine and Elizabeth P., Central NC
Dear Water Specialist “ I am satisfied with my system. R explained everything they did, also had it written out. I could not have asked for better service. When you pay that kind of money, you want see some benefits and now I have no stinky, smelly water. Thank you R and M for the time you spent installing it. I am well satisfied. ” —Peggy T., Central NC “ I am satisfied with the work done by C and T . I don't see the stains like I saw before.

The only issue that I have with the system is the noise it makes around 2 am every now and then. This system is in my crawl space, directly under my bed room and it is waking me up at night when it makes this noise for 10 minutes or so every now and then. I had asked if it was the 'flushing' of the system if it could be done sometime during the day light hours and now in the wee hours of the morning. It still makes this noise. If someone knows what this loud noise is at 2 am and can fix it I'd really appreciate it.

Other than that, all is well. The guys didn't make a mess. They were polite and on time. Did the job neatly. ” —Tim E., Haw River, NC “ R and B were very informative and accomplished the re-piping of my house within one day. B suggested several solutions to my water questions. Both were courteous. Very satisfied with their work. ” —Darryl M., Fuquay Varina, NC
Dear Water Specialist “ We were very satisfied with the installation of the water filtration system. The technicians were fantastic. They did a great job. ” —Johnny P., Central NC “ We were very pleased with the professional job done by the crew from The Water Specialist in replacing our main water supply line. We appreciated the ease of communication and planning the job so that the routing of the line would be the least disruptive to our landscape. We were also thankful for the extra efforts and care that the crew took ensuring that everything was cleaned up and put back in shape at the end of the job. We have done business with TWS for nearly thirty years, including water softener installation and water heater replacement and have always been pleased with both the interaction and the results. ” —Larry N., Central NC “ I received a card asking for my satisfaction level of the work performed and your technicians' service. I had lost all water pressure late on a Sunday night. I called your number expecting to get voice mail. Instead an answering service responded. In a short amount of time a technician returned my call and assured my I would be contacted the next morning. Monday morning, the tech showed up after contacting me to let me know he was on the way. He inspected everything expecting to find a leak but instead found a burned up well pump and chafed wiring in the well. He pulled and replaced my pump and the wiring. My well was back working by noon. I really appreciated the expedited service and the professionalism he showed. ” —Keith L., Prospect Hill, NC
Dear Water Specialist “ Preliminaries: I should begin with my appreciation to Ray Sparrow whose timely and informative response to my email question about our water system problem convinced me to initiate this project. After discussing the possible causes, and solutions, to the problem, I opted to begin with an evaluation of our well by TWS personnel. This was scheduled right away and completed in less than a day. The information provided by the tech, plus Ray's previous information , strongly suggested that the best course of action would be to have the well deepened in hopes of increasing static volume and possibly leading to a higher return rate of flow. A subsequent conversation with Ray confirmed this and also that the Hudson Well Company would be a good choice. Ray agreed to contact them on our behalf and assist with scheduling and TWS would coordinate and complete the project.

The Project: It all went very well. When the re-drilling was completed, the tech completed the installation, which included deepening the pump location, installing a new pump, replacing a defective pressure tank and checking out and chlorinating the system. He took the time to go over everything done with me and what I might need to do in the next week or two, e.g., flush chlorine and run coliforms check. He mentioned that he had set the water pressure provisionally, but if we noticed fluctuations, he would come back and adjust it. He was very knowledgeable, personable and a pleasure to work with.

Bottom Line: We could not be happier with the service and outcome of this project. We now have a well and system producing the quality and quantity of water that meets our needs. I can't overemphasize how important and comforting it was to have TWS coordinating this project. ” —John C., Central NC
Dear Water Specialist “ I'm extremely pleased with your well system repair this month. It was really no surprise since I've been a customer for over 27 years. You rebuilt my system way back then, installed a water softener, and have been making any repairs ever since.

Your tech arrived on time, quickly diagnosed the failed well pump, and worked methodically throughout the afternoon and into the evening. His plumbing is some of the neatest I've seen and he left nothing behind for me to clean up. Since I needed a pump larger than what you had in stock, you procured a replacement so the repair could be completed that day. I appreciate that level of service. I have referred The Water Specialist to several neighbors over the years and will continue to do so. ” —Dana M., Chapel Hill, NC
Dear Water Specialist “ The work done was replacement of my water pump, holding tank, and a hose bib. I am extremely pleased with the work that the tech did as well as his responsiveness. My water stopped working on a Sunday afternoon. I called your office and discussed what was going on. The technician soon called me, and we discussed what was going on. He interrupted his weekend and was at my house within a couple of hours. He quickly diagnosed the problem as a bad well pump. I told him I also wanted the holding tank replaced when he did the pump replacement as the existing tank was original to the construction of the house and way overdue for replacement. He worked up an estimate for me and I told him let's make it happen asap. The next morning, I was informed by your office that work would be able to start the work that morning. I think he arrived at around 9:00 a.m. and worked his you know what off for the next 4 or 5 hours replacing the pump, holding tank, and a hose bib that I only remembered that morning also needed replacement. I had water that afternoon, and a new, clean holding tank!!! YAY!!! Also, the pricing came in close to what he quoted……plus the hose bib replacement.

So, bottom line is I was without water for no more than 24 hours I think. I'm was, and am, a happy customer!!. I have used you folks for years for plumbing repair, and while you are certainly not the cheapest out there, you always provide great service. I have been in the construction industry for over 25 years and can truly appreciate folks doing what they say they will and doing it when they say they will do it. I also know that you get what you pay for, and "lowest cost" almost always means lower quality service and workmanship. Thanks for the great work!!! ” —Brett E., Central NC
Dear Water Specialist “ I'm more than happy to share my thoughts on your services and technicians. First, the salesman did an excellent job explaining the options available for our water treatment system. His explanations were clear and we agreed to the installation with a good understanding of the system we were purchasing. The technicians were timely and professional during the installation. They left the work site clean and the equipment was installed in an easy to access part of our crawl space. The only thing I would have liked to have been done differently as far as the installation is that it would have been nice if the tubing for the reverse osmosis system would have been attached to the floor joists instead of hanging free. I am guilty of not looking before they left or I am sure they would have installed plastic hangers. I am also concerned about the drain pipe when winter comes. The reverse osmosis system drains a lot of waste water and I wonder how it is not going to freeze during our coldest winter weather. ” —Robert W., Central NC “ We recently had the opportunity to use your services. What we thought would be a two day job, the tech did in one afternoon/evening. He was very pleasant and professional and we were impressed. He worked in the rain for most of the job, but never complained. We will definitely recommend your company to others. David and Heather Burch ” —David and Heather B., Orange County, NC “ I had broken the sink faucet and needed help right away. I called and a technician was at my home the next day. He was outstanding - very pleasant and dedicated and fixed the faucet and replaced the pipes. ” —Jane and John L., Chapel Hill, NC
Dear Water Specialist“ We were very satisfied with our technician and the work that he performed for us. No complaints and we will definitely refer to you in the future. We have been nothing but happy. ” —Noelle and Chris G., Central NC “ My husband and I have been pleased with the water softening system you installed. I especially love the reverse osmosis and am so glad I decided to include that portion of the system. The water does taste excellent from it and it makes coffee consistently with no bitter aftertaste. My husband is interested in learning how to maintain the system. He does not know what filters or salt he will need to stock when it is time for us to take over the care. The technicians were here most of a day and they definitely made me feel confident that they were knowledgeable in the job.(We had to send a direct tv installer home one time because he was not experienced enough to be here alone. It was painfully evident) I felt your team was professional and respectful of our home. They were very careful with their tools, ect when working on the hardwood floors. They also took the time to dust behind the refrigerator as that is a hard job for me. I would give the product and the install high remarks. I would definitely recommend you all to interested friends and acquaintances. ” —Donna and Allen B., Central NC “ Our system was installed and for the first time since we moved here 16 years ago, we are not dealing with any foul smell to our well water. We have better pressure and have not seen any sign of staining around the sink and toilet drains. We are very happy. The technicians were efficient, pleasant and did a great job of cleaning up after themselves and explaining everything. This decision was worth every cent we paid. ” —Sue and Larry K., Central NC “ I'm more than happy to share my thoughts on your services and technicians. First, the salesman did an excellent job explaining the options available for our water treatment system. His explanations were clear and we agreed to the installation with a good understanding of the system we were purchasing. The technicians were timely and professional during the installation. They left the work site clean and the equipment was installed in an easy to access part of our crawl space. The only thing I would have liked to have been done differently as far as the installation is that it would have been nice if the tubing for the reverse osmosis system would have been attached to the floor joists instead of hanging free. I am guilty of not looking before they left or I am sure they would have installed plastic hangers. I am also concerned about the drain pipe when winter comes. The reverse osmosis system drains a lot of waste water and I wonder how it is not going to freeze during our coldest winter weather. ” —Robert W., Central NC
Dear Water Specialist“ I discovered mid morning that I had no water. TWS easily fit me into the schedule that same day, on a Friday, to have someone come out after lunch around 1pm. The tech was prompt, pleasant, professional, and easy-going. He worked steadily (not feverishly or acting annoyed) for 4 hours or so. He updated me as he discovered the issues, explained the cost, and explained in detail what he was doing. At my request, he would come get me to show me what he was doing so that I could understand by explanation and by seeing what was happening. He answered all my questions to my satisfaction. Of course, best of all, what he diagnosed as wrong WAS really the problem, he fixed it, and all has been well! No return visits, no nickel and diming until the real problem was discovered. It was a beautiful, sunny, comfortable day, so the working conditions were optimal-thank goodness. I dreaded chloroxing the well, but that wasn't his fault! He certainly has the knowledge and personality for his present job requirements. My compliments to the Water Specialist in that your tech had the appropriate inventory on his truck for repairs and didn't have to waste time leaving the site to travel to get the parts that he needed to complete the job. ” —Cynthia S., Central NC “ As nervous as can be expected to spend more than $3K on any repair, it is nice to know that when something pops up that the company and personnel are there to back up their work ( and initial estimation/review). In this case, your tech was able to re-diagnose an issue that had been occurring alongside the one initially repaired and found a quick and effective short term solution. Thanks for prompt service and responsible follow-thru. ” —Scott C., Chapel Hill, NC
Dear Water Specialist“ We were very satisfied with both our technician and the work that he performed for us. No complaints and we will definitely refer to you in the future. We have been nothing but happy. ” —Noel and Chris G., Central NC “ TWS helped us with 2 separate issues: roots growing into outlet pipe to septic tank and refitting the well head with 2 new reservoir tanks and pressure switch. I'm one of those obnoxious clients that watches over the shoulder of the technician the whole time because I try to learn how to do things myself that way...so I got a good look at his work. The tech was on time, clear about how much service would cost, and worked quickly and efficiently. His refitting job at the well head showed both problem solving and talented plumbing skills. Have had no problems with either issue since. ” —Phil P., Efland, NC “ This note is in response to your inquiry about the work performed by your employee/ The work was done in a professional manner, the pump was pulled replaced ,the pressure tank was replaced. The total time required was less that 5 hours. The site was clean and all old parts were removed. The well is a deep well, the pump was at 545 ft. I have no complaints, the workers were courteous, on time, polite and professional. I would recommend your company gladly to any one. ” —Jon L., Chatham County, NC
Dear Water Specialist“ The Water Specialist recommended for us an Ion Exchange system that would not only filter out harmful and clogging sediments but also provide acid neutralization and water softening. We had been struggling with low pressure and cold water before your company went beyond the single water filter [string, steel] that our original plumbing company recommended. We had wasted months and $1,000 before we found The Water Specialist. Your technicians were courteous and professional and arrived on schedule.

Since the installation, we have experienced dramatic improvement in available pressure and hot water. THANK YOU, WATER SPECIALIST. ” —Eric D., Central NC “ We are pleased with the installation of the water "auto-filter", re-piping of our supply system and replacement of the bladder tank that was done in June 2012. The work was professional and we are pleased with the results. ” —Marshall B., Wake Forest, NC
Dear Water Specialist“ I am happy to tell you that we are very pleased with the work that has been performed at our home. The service has been top shelf. Starting with the emergency repair, the analysis to correct the larger issue, the removal of the old pump and discarded material left by the previous contractor, the hydro-flushing, the installation of the new pump and associated hardware and finally the installation of the water filtration and softening system. The work was done very well and the work site was left clean and neat. The people that we dealt with were extremely professional and very easy to work with. They answered our questions, addressed our concerns and went about their tasks efficiently and timely. We could not be happier with our relationship with 'The Water Specialist' company and the services they have provided. We have and will continue to recommend you to others. ” —Lynn and Betsy S., Central NC
Dear Water Specialist“ My wife and I recently had a saltless water system installed by your company. Your product was very competitively priced as compared to other brands. The people that I interacted with through the process were all very helpful and knowledgeable. We unknowingly had a pressure tank that was failing and needed to be replaced which was brought to our attention during the consultation. Our tank is located in our crawl space under one of our guest bedrooms. The pressure switch for our tank would constantly switch on and off. The switch and tank were easily heard in the house and would wake guests at night. The pressure tank that is currently installed is very quiet and our water pressure has been greatly improved from what it used to be.

The RO system that came with our saltless tank is great. We've never had a shortage of freshly filtered water to drink and that water tastes great too. Thank you very much for excellent service and support during this project. Robert was our technician and did an excellent job with everything. He was very careful in our home to not damage our house while he worked. He explained the water system and schedule for filter replacement thoroughly. We will certainly be recommending The Water Specialist to our friends and family. ” —Michael P., Central NC
Dear Water Specialist “ Superb, professional, friendly, accommodating, honest, and knowledgeable. Absolutely a great experience ( other than having to pay for the new well pump). I would be happy to have him service our house anytime. In regards to service in general, when contacting your company who ever answers the phone is always friendly and professional. My one negative is that I have standing orders to leave a little extra salt and a spare filter. Half the time this does not happen. All in all, we have been customers for a long time and because of the quality of the service, we do not plan to switch.”—Chuck S., Central NC “ Always on time. The technicians were friendly and knowledgeable. They asked questions before they installed anything and checked in with us before starting each phase of work. They answered all of our questions. We are very happy with our service. ” —Andy C., Snow Camp, NC “ We found our tech to be very polite and thorough. He explained everything to us and we felt good about our new system after he left. Thank you for following up with us. ” —Renee W., Apex, NC
Dear Water Specialist “ The techs did a great job installing our system. I have not noticed any issues with filtration system and our water performance is 1,000 times better; ok, maybe only 100 times better but you get the point! Wish we had installed it years ago! We did have a leak with the sink filter system however, Bill return the next day to fix it and I have not noticed any more leaks.
Thanks for the service. ”—Randy J., Central NC “ I received your post card this last week requesting feedback on our service call a few weeks ago. I wanted to let you know that I have recommended you to two other people in the past few weeks. Not only was the initial service call done the same day as my first phone call to determine the problem, but the actual repair was done the following day, on Saturday morning. The work was professionally done, and the diagnosis of the problem was spot on. Our tech even taped down the wire as it should have been even though the original pump installer had not done the job correctly. I just received my warranty paperwork today. This is the first time I have ever received warranty paperwork for a well repair/install, ever. I was impressed. Please keep up the work. You are not only on the list of service professionals we won't hesitate to call in the future for problems, but on the even shorter list of service professionals we will recommend to friends and associates when they need similar service. ” —Chris W., Central NC
Dear Water Specialist “ A couple of weeks ago, on a Saturday morning, my wife turned the tap and no water came out. I checked the voltage at the well head and determined that there was power, so there must be something else wrong.
At this point, we checked Angie's list and called your company. Within an hour, your tech showed up and began to analyze the situation. He did a very thorough job eliminating all possibilities before determining that we had to pull the pump. He had all of the right tools and within minutes, the pump was up and 250 feet of pipe was stretched out on the ground.
He was very knowledgeable and patiently answered my many questions. As it turns out, the pump was running, but the shaft was broken, so it wasn't pumping. He replaced the pump with a new one, and lowered it into the well. He then purged and disinfected the well.
Overall, I would give your tech an A+ for his promptness, tolerance for my questions, knowledge and customer service. If I have a problem again, I will call you.
Thanks! ” —Eric K., Central NC “ Recently we had to have a problem diagnosed and fixed with our water system. It turned out we needed a now submersible pump. The gentleman doing the service did a great job. First, he tried to actually fix the pump without us having to buy a new one. Once we found out the pump was bad, he installed that. The job took a lot of extra labor and he was very gracious about it. Thanks. ” —John R., Hillsborough, NC
Dear Water Specialist “ Your tech fixed my well and seemed to do a fine job. I was very satisfied with the work he did as we haven't had any problems since. He took his time and even made repairs the installer never did right the first time. I would use and recommend Water Specialist again in a heart beat...just hope I don't need to as the bill was quite high. ” —Telie W., Moncure, NC “ We would love to take the opportunity to thank you for the service we received by your tech and your company overall.He was professional, courteous, prompt, and thorough. He answered all of our questions, and instructed us on the use of our new hand pump. I can truey say that the service he provided and the attitude with which he completed it with could not have been improved upon! We are extremely satisfied with the product and service....so much so that we have recommened your company several times already!!!! Thank you ! ” —Scott P., Hillsborough, NC “ Your tech was more professional than I expected a well guy to be. First of all, he knew everything about what I had and what he was putting in. He sounded like a textbook. And he looked smart, too. He was neat, good haircut, well spoken, well groomed. And he was clean. He wore gloves, and he put on overalls when he did something dirty, so that when he took them off. Anyhow, I could not have been more pleased with the service or the service man. ” —Patrick N., Central NC
Dear Water Specialist “ Yes I was satisfied with your work. I enjoyed working with your tech. He was efficient and helpful and didn't mind my comments and questions as he worked. Although one joint was not tight enough, you had a technician come back to fix it that same evening. ” —Andrew L., Hillsborough, NC “ We had a great service call and support from your tech a few weeks back. His professionalism and approach to solving our problem was first class. Work was completed within the time quoted and we have had streaming water since! Many thanks and we will certainly be using The Water Specialist again soon. ” —Rob S., Hillsborough, NC “ Your tech came out to our house quickly after we called for service, and he was courteous and explained what he was going to be doing. Sadly he wasn't able to accommodate us in regards to negotiating the cost for the services and parts required; and being in a bind as we were without water - we had no choice but to pay the price - which we thought was a bit high. Although we do understand the reasoning behind the cost explained to us. We were pleased with the services he performed for us, and have not had any problems since with our well pump. ” —Nancy W., Pittsboro, NC “ First of all, your tech was wonderful when our tank failed on a Saturday night. He came out on Sunday morning and was able to figure out the problem. He was very pleasant and knowledgeable and explained things to us as he worked. ” —Tracey H., Central NC
Dear Water Specialist “ My wife and I were very impressed with your tech's ability to diagnose and correct our well problem. He is definitely an asset to your firm. ” —The Knights, Central NC “ Our technician was prompt, courteous and efficient. We called in the morning and you were out on the same day which is very important! ” —S. Scarpa, Pittsboro, NC “ Your techs recently installed a faucet, water softener and filtration system for us. We couldn't be happier about it! Their performance was great - they were on time, explained things well and made sure everything was working well before they left. We were well pleased by their performance. No complaints at all, and plenty of compliments. ” —Tom S., Pittsboro, NC “ Your tech was genuinely courteous and technically astute when answering our questions and the installation was completed in a professional manner. He should be commended for the service he provides. ” —Jerry K., Chapel Hill, NC
Dear Water Specialist “ I am writing to provide feedback on the service call in which we had a UV sterilizing unit installed and had our indoor tank properly pressurized. We were very happy with the work that was performed. The technician was very professional, explained what he was going to do, and when we was done talked us through what he had done. He was courteous, neat and timely, and the work appears to be done in a professional manner. ” —Warren G., Chapel Hill, NC “ So far so good as far as satisfaction goes. I filled out he survey sheet with extremely satisfied and i meant it. both techs were professional and answered any questions. I had and as far as I can tell did good work and cleaned up well. The real test will be in the future and I am confident the satisfaction will continue!! ” —Gary S., Central NC “ We were very pleased with your services. The techs performed the work to our satisfaction ” —Donald J., Central NC
Dear Water Specialist “ TWS did a great job at our house. The techs were careful and efficient, and very helpful. Thanks so much! ” —Rebecca G., Chapel Hill, NC “ We just wanted to let you know that we are very satisfied with our new water system you installed for us. The water seems to have a much better taste to it. We feel more comfortable serving our family and friends water from the tap rather than spending a fortune on water bottles every week. We also enjoy the feeling of our skin after taking baths and showers. So far we don't really have anything bad to say about our new system. The only thing we could really say that has been a slight concern is the system takes up more space than we would like it to and the sound that we hear coming from the system when it's filling up can be a bit annoying. Other than that you have very satisfied customers. ” —Mark G., Durham, NC “ Caleb provided our installation . The job was well done with all our requirements met. We certainly would recommend him based on our experience. ” —Robert C., Central NC “ Thanks for a job well done at our son's home. My son and wife are very pleased with the results - no more orange water!!:):) The service from start to finish was top notch. ” —Nancy J., Rougemont, NC
Dear Water Specialist “ I was not present when the actual work was done, but I understand from the tenant of the dwelling that he was favorably impressed with the care and attention to detail that the young man showed while doing the work. I have been to the site since the work was finished and was very pleased to note NO odor of sulfur at all. However, I did notice that the water felt "funny" – sort of thick and as if it coated my teeth. Is there some further filtration that one might want to apply to drinking water – one of those things that fit into a pitcher, for instance – to take care of that?

As to the process of contacting your company – a flier left in my Chapel Hill mailbox – to your response to my inquiry and the promptness that you carried out the contacts and handled the payment, all of that was smooth and courteous and I am, to this point, well pleased to have found someone to handle the foul odor that make the water so problematic. ” —Frances C., Chapel Hill, NC “ Thank you very much for the great job that you did on the install. Your tech was a pleasant and very neat person everything looks good and I hope the water will inprove. ” —George G., Central NC
Dear Water Specialist “ I am responding to your request for comments regarding the installation of our new water treatment system. We are very satisfied with the system. It has made a huge difference in so many ways. We wish we had done this sooner. Brandon, our technician that installed our system was great. He is a very hard worker and very thorough. We felt rather bad that he was sent to our home alone. He said you are short-staffed right now. The job took alot longer with one person, and we were without water for a long period of time. He was at our house from 10am till 7:30pm. I hope he made some good over-time, because he deserves it. We had a little glitch when one of the 0-rings was missing, but the next day someone came and fixed the problem. Thank you so much for your quick response. So overall, we are very pleased with your service and your technician. ” —Laura C., Central NC “ Our tech was awesome in his work on my project. He made himself accessible by giving me his cell # and answered all questions I had. Great customer service. ” —Karl P., Central NC “ Thank you for asking for the feedback. The techs were professional and enthusiastic about not only doing the work, but doing it well and beyond my expectations. One suggestion is to ensure each crew has a good shop vac as part of standard equipment... when disconnecting piping they were at the ready with a sufficient roll of paper towels, but borrowing a shop vac helped them to keep the area as clean as they wanted it. ” —Robert S., Central NC
Dear Water Specialist “ I found your technicians to be courteous, knowledgeable, and very efficient. Thanks for a job well-done! ” —Danny J., Pittsboro, NC “ In response to your request for comments on recent installation services at our home, our overall experience was very good. Our technician was hardworking and diligent. He seemed to take the job seriously and made sure that the work was done properly. We appreciated his thoroughness and explanation of the process. I would recommend TheWater Specialist to my family and friends. ” —Valerie T., Central NC “ I am very staisfied with the service of Robbie when he installed our water system for you. He did a very good job. ” —Pansy D., Central NC “Thank you for asking for the feedback. Our technicians were quite professional. They were enthusiastic about not only doing the work, but doing it well and beyond my expectations. One suggestion is to ensure each crew has a good shop vac as part of standard equipment... when disconnecting piping they were at the ready with a sufficient roll of paper towels, but borrowing a shop vac helped them to keep the area as clean as they wanted it. We cannot wait to see how the system is doing and we look forward to the first checkup.”—Robert, Alamance County, NC
Dear Water Specialist “I am completely satisfied with the installation and maintenance of the water treatment equipment that I purchased in August, 2011. The water's foul taste and odor have disappeared and now I can actually drink a glass of water straight from the tap! Thank you, Water Specialist!” —Kay A., New Hill, NC “We recently had a new water system installed. So far we are very pleased and it has simplified our lives by no longer changing filters under the house. The techs did a great job of cleaning up and hauling everything away. Thank you for all of your help and please feel free to use us as a reference. ” —The Berry Family, Central NC < “ I want to commend the quick response and great work in fixing our well pump last night. I called your office at 5:30 pm and you wereon the job before 6 pm. The tech quickly isolated the problem and pulled the well pump which was over 400 feet deep. He replaced the pump, disinfected the well and had everything back in working order by 9 pm. I was sure we were in for a long spell without water but he saved the day! He was also extremely professional, explained every step along the way and gave me a detailed estimate once he had analyzed the problem. We greatly appreciate the quick response and the long hours that he put in to get our water back on. We have been customers of The Water Specialist for a number of years and it's safe to say you've got a customer for life. ”— Jim M., Central NC
dear water specialist “ I am writing per your postcaed requesting feedback on your visit to fix our well in October. My husband and I were very pleased with the level of service provided. We foundour tech to be highly professional and knowledgeable. Our issue required a couple trips out and we really appreciated the prompt attention we received. ” —Kelley B., Central NC “The technician came to our house in response to our call of low water pressure. After determining that the problem was insufficient pressure from the pump, he pulled the pump and installed a new one. We were pleased with the quick response to our call and with the technician's obvious knowledge and ability. He answered our questions, he performed the installation professionally (allowing us to watch and photograph the whole process), and he cleaned up when he was done. We are very satisfied. ”— David and Judy S., Durham, NC “ We were very satisfied with the technicians who came and installed our new water treatment system. They took the time to explain what they were doing and also what we would need to do next. They also had very high standards about running new lines, cleaning up, etc. I had to leave the house before they were finished, so I missed the check out they had with Becky, explaining the system. I do look forward to the first quarterly check up, so I can understand a few of the more technical items. ”— Don K., Pittsboro, NC
Dear Water Specialist “ I was very pleased with the courteous and helpful attitude of my installers. Since my hot water heater was installed, however, I have had a knowledgable person question whether the installation was ever inspected or if the equipment is now in compliance with current code. This concerns me. Can someone allay these concerns? Also, please advice about the schedule for regular servicing for the water softener and well filter. ” —Lydian A., Central NC “ The Water Specialist came to our house in response to our call of low water pressure. After determining that the problem was insufficient pressure from the pump, the technician pulled the pump and installed a new one. We were pleased with the quick response to our call and with his obvious knowledge and ability. He answered our questions, he performed the installation professionally (allowing us to watch and photograph the whole process), and he cleaned up when he was done. We are very satisfied. ” —The Smiths, Durham, NC “ I am so happy that we found "The Water Specialist". The technicians did a superior job in all that they did! I love the fact that we have such great water with no problems. I would recommend them to everyone! Thanks again. ”— Noel and John H., Central NC
Dear Water Specialist “ The Water Specialist recently did some work at our house. We had a water softener and a reverse osmosis filter installed. The technicians were very professional throughout the entire job. They appropriately answered all questions and completed the job in a timely manner. Later that evening, a leak was found beneath our refrigerator. A technician was promptly out to our house first thing the next morning and fixed the leak. We were very satisfied with the service. ” —Brad M., Central NC “ Please be advised that we were very satisfied with the service and installation of the water softener and the larger capacity hot water heater. At this time, both seem to be working well and we are looking forward to speaking with the technician on his next visit regarding any questions we may have about the softening system. This is a new type of service for us. The overall service provided by the technicians on the day of installation was neat, efficient, and informative. We would recommend your company to others. ”— Graham T., Rougemont, NC “ Service was prompt. Initial meeting to discuss system and installation was thorough. Installation was efficient and clean. The technicians were friendly, knowledgeable and did a very neat job with good clean up. I highly recommend The Water Specialist and the technician(s) involved in the installation. So far everything seems to be working OK. It's nice to have "clear" water. ” —Patsy B., Timberlake, NC
Dear Water Specialist “ I was really satisfied with the job that The Water Specialist performed. Techs were very knowledgeable and answered any questions that we had. They kept us informed, were on-time, and polite. ” —Robin C., Central NC “ I just wanted to let you know that I am 100% satisfied with the equipment, installation and performance of the system you installed. Your techs were great and answered all my questions. You installed my first system back in 1995 and I am so glad I stuck with you, because you met and exceeded my expectations for an upgrade/updated system. Professionalism is so important to me and your guys were great. Thanks for a job well done. ”— Cheryl C., Central NC “ The Hudsons would just like to say Thank You for everything from the highly educational free consultation, to the friendly technician and of course for the high quality filtered water! Prior to your services the plumbing fixtures in our brand new home were beginning to turn a pinkish orange color due to high levels of iron in our water. Now, the smell of iron is gone and we no longer are concerned about our new fixtures being ruined from it! We are even finding that we drink more water now than we ever have! We can't even begin to describe in words how pleased we are with the product and the service we received from you!! Thanks again for everything! ” —Tony H., Central NC
Dear Water Specialist “ We had a water system installed by your techs. Everything went well, staff were pleasant, informative and on-time. When we still had some brown water due to tannens, they came back out and made adjustments - it all went well. I would highly recommend you all to anyone looking for a water treatment system. ” —Katie W., Central NC “ Recent we had an installation completed by two of your techs. Overall, the installation was great. They went over the installation with me and addressed all my questions. Theycompleted the installation, and did a great job of cleaning up. They then started the system and explained everything to me. Presently, we are very satisfied. ” —Grant B., Hillsborough, NC “ I was very pleased with the services your company provided. The technical services were excellent. They kept me informed as they proceeded and answered any questions I had in a professional manner. ” —Linda V., Timberlake, NC “ What a pleasant experience, from sales to installation! Your tech answered all my questions professionally. And, I am nosy, so I had a lot of questions. I feel like we made the right decision to go with you guys. At last, I feel safe. Knowing you handle plumbing and wells is a plus too! Please send us a service agreement. We would like you guys to take care of the system for us, as we are not mechanical in any way. ” —Victoria R., Central NC
Dear Water Specialist “ I am responding to a postcard sent in the mail regarding our recent experience with your company. We had a new water system installed. Our technician did an excellent job. He knew where we wanted our system and what outside faucets were to be bypassed. He was organized and cleaned up after completing the job. We are very pleased so far with our system and would recommend your company to friends. ” —Ann A., Mebane, NC “ We were very satisfied with the service and installation of the water softener and the larger capacity hot water heater. At this time, both seem to be working well and we are looking forward to speaking with the technician on his next visit regarding any questions we may have about the softening system. This is a new type of service for us. The overall service provided on the day of installation was neat, efficient, and informative. We would recommend your company to others. ” —Graham T., Rougemont, NC “ We are very pleased with the services provided to us by The Water Specialist - from our first contact with the office, to the contact with sales, to the installation of the system. Our tech is an extremely competent technician and definitely knows the products he is working with. We really appreciated his explanation of the system and how it works, as well as follow-through by sales. It is really nice to work with dedicated people like you. And, of course, it is very satisfying to have the system work and eliminate the problem with our water. ” —Patricia W., Central NC
Dear Water Specialist“My wife and I recently had a rather expensive repair on our well. We were quite satisfied with everything but the cost of it. But...your business and mine have this in common: most people are smart enough to know that when you are buying something expensive that you really know nothing about, the cost is usually less important than who you get it from. The technician was professional, easy to get along with and inspired trust. (I asked him the two standard questions I like to ask under these circumstances: "Is everything you have quoted here really necessary?" and "Have you treated us fairly?" He passed the test.) ”— Steve D., Carrboro, NC “ My wife and I are so very happy with this system. The people that we talked to as well as the guys that performed the work were honest, professional, and just all around good people. The price was well below other competeters. Thanks for a wonderful experience! ”— Thedortis and Linda H., Carrboro, NC “ What a pleasant experience, from begining to end! The salesman was one we felt we could trust not to lie to us. And, the technician is the nicest serviceman we have ever had at our home. He answered all my questions professionally. And, I am nosy, so I had a lot of questions. I feel like we made the right decision to go with you guys. At last, I feel safe. Knowing you handle plumbing and wells is a plus too! Please send us a service agreement. We would like you guys to take care of the system for us, as we are not mechanical in any way. Thanks again! ”— Victoria R., Carrboro, NC
Dear Water Specialist “ On that particular day, I woke up that morning to discover that we had no water because our well pump was not operational. We recently purchased our home and it was under a home warranty. They sent out someone from a "general service" company out of Raleigh (Star Service, I think). That technician was nice enough, but he didn't really know the area that well and spent most of his time off-site trying to track down a capacitor. In the end, that still did not address the issue and he said that it must be the pump and I would need to call a well specialist to fix it. By that time, it was very late in the afternoon, and I was facing the prospect of spending a night without water but luckily you sent a technician out right away who went immediately to work on pulling out the pump to finally determine if that was indeed the problem. After pulling the pump, he determined it was definitely fried, so I called the home warranty company and your tech helped explain the issue very well to them and gave them an accurate quote for the work required so I was able to get the full coverage offered by the warranty ($1500). He had all of the equipment, tools, and materials needed (including a pump) on hand and replaced the pump in very short order. Nonetheless, given the very late start, the job was not complete until about 7:30pm, but that did not deter the technician from putting forth the effort to ensure a quality job and to taking the time to explain important issues regarding care and maintenance of the new pump. It was truly a relief to work with someone who clearly knew what he was doing and to be confident in knowing it was a job well done. I shall certainly be calling upon your company again. I also won't hesitate to recommend The Water Specialist to any of my friends or family in the area . ”— Matt, Central NC
Dear Water Specialist “ I was totally impressed with the technician's knowledge, demeanor, work ethic and commitment to making me a satisfied customer. Furthermore, the day laborers worked diligently to dig a very long trench through very tough clay and rock. I probably will have you continue to bring the water line to the back yard when I have the funds! ”— Amy D., Central NC “ My wife and i are so very happy with this system. The people that we talked to as well as the guys that performed the work were honest, professional, and just all around good people. The price was well below other competeters. Thanks for a wonderful experience!! ”— The Hendersons, Central NC “ My wife and i are so very happy with this system. The people that we talked to as well as the guys that performed the work were honest, professional, and just all around good people. The price was well below other competeters. Thanks for a wonderful experience!! ”— The Hendersons, Central NC On June 1, the technician came to our house in response to our call of low water pressure. After determining that the problem was insufficient pressure fromthe pump, he pulled the pump and installed a new one. We were pleased with the quick response to our call and with the technician's obvious knowledge and ability. He answered our questions, he performed the installation professionally (allowing us to watch and photograph the whole process), and he cleaned up when he was done. We are very satisfied. ”— David and Judy S., Durham, NC
Dear Water Specialist “ The technicians employed continued to display high regard for their craft and relationship with the customer that I have found to be the trademark of The Water Specialist. On the preliminary visit to determine the problem behind the sudden loss of water pressure throughout my house, the technician was able to quickly evaluate the situation and affect a temporary fix; he was straight-forward, yet sympathetic with me about what needed to be done and at what cost; he took the time to take my questions, yet avoided strong-arming me into any rash decision. His demeanor has consistently been pleasant and light, yet professional. The visit to repair the pump and tank was handled in a similar fashion, the technicians helping me to determine the depth and flow of the well, performing the muddy task with unsinkable cheer and proud of their workmanship, which they were eager to display, and cleaning up after themselves. I also appreciated the certificate about the well and its new equipment that soon followed in the mail - great documentation! I will certainly look to you again for any water well support. ”— Terry R., Central NC “ We were very pleased with the installation of our water treatment system. The technicians were professional, friendly, and efficient. We have no complaints whatsoever! ”— Samantha M., Durham, NC “ I have found The Water Specialist to be very reliable, and helpful. They have brought attention to problems under my house, and since one of them was that the tank was sinking, they fixed it. Thanks very much for your excellent service. ”— Ruth B., Hurdle Mills, NC
Dear Water Specialist “ We were very pleased with the installation of our water treatment system done by your techs. They were professional, friendly, and efficient. We have no complaints whatsoever! ”— Samantha M., Central NC “ My wife was home and was with the technicians while they were working. She said they handled themselves professionally and did an excellent job with what was kind of a pain since they had to run a line under all of our cabinets in our new house. They did an excellent job, kept the boss happy and were very personable. I very much appreciate the job they did and everything is working very well. ”— Mike and Memory B. Central NC “ We couldn't have asked for better service. The technician figured the problem out, re-checked his initial prognosis and then spent the day pulling the old pump and putting in a new one. He explained the situation well and kept us posted on how the work went. He also explained the costs when he presented the bill. Great job! ”— Chuck P., Chapel Hill, NC “ Both sales person and service technician were very knowledgeable about their jobs. Very pleased with the better water pressure and overall job. ”—Nick B., Central NC
Dear Water Specialist “ The tech was really good, but I did have a couple questions. He said I would have to get an electrician to install a permanent plug for the treatment system. I have not checked into this, but I doubt it will be "cheap". This would have been nice to know ahead of time.

Secondly, I have a fenced yard, and my dog stays out back when the weather is nice, but the water is draining into this (small) fenced in area. I guess I "assumed" it would be drained outside the fence. Again, would have been nice to know ahead of time. I don't really like my dog drinking the drain water!

I got 3 estimates - Water Specialist, Culligan's and Rainsoft. I think your sales person was the least pushy, and your price was really the best! ”— Susan S., Mebane, NC “ The techs provided excellent service and performed professionally during my multiple installations at my house. The first installation was the Water Softener and RO filter. The second was the Water Heater. Overall just great folks to have work done at my house! ”— Bob L. , Central NC “ Great experience with your technician. I was not at my house at all during the process, but he worked with me over the phone, and with my friend who was at the house. He explained the problem and the pro's and con's of fixing various levels of problems. In the end I took his advice and had my entire pump replaced, and I appreciate his point that a new pump is a selling feature of a house. I was able to pay by credit card, rather than having the schlep all the way to the house with a check. ”— Caroline G., Chapel Hill, NC
Dear Water Specialist “ You asked for feedback on installing a new submersible pump. We couldn't have asked for better service. Your tech figured the problem out, re-checked his initial prognosis and then spent the day pulling the old pump and putting in a new one. He explained the situation well and kept us posted on how the work went. He also explained the costs when he presented the bill. Great job! ”— Chuck P., Central NC “ Water pump was repaired and when we had a problem, it was taken care of. The tech was very capable of repairing the pump and he did know about repairing the sub-drive system. I will not hesitate to call The Water Specialist for pump problems. ”— Mike, Central NC “ We were very pleased with the work of our technician. He was polite, capable and hard-working. ”— The Yates, Central NC “ The technician was prompt, courteous, friendly and focused on his work. As far as I can tell, the work was completed to my satisfaction (no problems to date). The only suggestion I would make is to help your technicians explain, in lay terms, some of the main ideas. I wanted to know why we were changing the size of the pump from the previous one. The technician showed me the manuals and spoke at length about it. I am sure he knew what he was talking about, but a simplified version would have been helpful for me. That's the only thing that would have helped me better understand the process. I am a curious consumer, especially when I am paying thousands of dollars for a new purchase! ”— Virginia L., Central NC
Dear Water Specialist “ Thank you for asking for my feedback. We have done the same with the company I work for, and the feedback has been positive, just as mine will be. Our tech did an exceptional job in diagnosing the problem and repairing my well the same day. I would consider him an asset to your company. Please tell him I said so. A job very well done. I have been with you folks for a long time, and will continue to do so. Keep up the good work. ”— Darrin T., Central NC “ I want to commend the quick response and great work of the technician in fixing our well pump last night. I called your office at 5:30 pm and the technician called back immediately and was on the job before 6 pm. He quickly isolated the problem and pulled the well pump which was over 400 feet deep. He replaced the pump, disinfected the well and had everything back in working order by 9 pm. I was sure we were in for a long spell without water but the technician saved the day! He was also extremely professional, explained every step along the way and gave me a detailed estimate once he had analyzed the problem. We greatly appreciate the quick response and the long hours that the technician put in to get our water back on. We have been customers of The Water Specialist for a number of years and it's safe to say you've got a customer for life." ”— Jim M., Central NC
Dear Water Specialist “ This is in response to the request you sent us for comments on your recent service call and technician. Although this was an expensive problem to fix that occurred while we were on vacation, you guys made it as painless as possible. I would particularly like to compliment our technician -- after several conversations as he determined what the problem was and then talked through the various solutions we were very comfortable that, although we weren't there, we were dealing with a very capable and conscientious individual. We were pleased with the entire experience. ”— Trent W., Central NC “ I am very pleased with your services, and thankful that the tech was able to come on a Sunday. He did an excellent job, working five straight hours to get our water running again. ”— Elizabeth L., Graham, NC “ In response to your post card, I write to inform you that I am pleased with the well service provided. Our technician was knowledgeable and efficient. I have used your company for many years. ”— Scott, Central NC “ I am very pleased with the work done at my house. The technician was polite and professional. ”— Dale G., Central NC
Dear Water Specialist “ We recently had water softener and RO system installed by your company. After sufferring for 7 years in this house with horrendous water, we finally decided it was time to fix the problem. Several neighbors had told us that the water couldn't be fixed, and that expensive systems were a waste of time. We called you anyway!

From the beginning, your company was represented by highly professional employees. I was extremely impressed with the saleman's knowledge and his approach as a consultant rather than a salesperson. I never felt pressured at any point in the process. He gave me the facts, answered my questions, gave me a quote, and then gave me the courtesy of time to discuss his proposal with my husband and reach a decision. One of the biggest selling points for us was the fact that all of your employees are screened and thoroughly background checked before you send them out to homes.

On the day of installation, your techs arrived as scheduled to begin working. They worked diligently and answered all of my questions. They sought my input with placement decisions and made sure that they explained the system thoroughly before leaving. They were polite, friendly, helpful, and just a pleasure to have in my home for the day.

In summary, we would recommend The Water Specialist to anyone seeking well or water related solutions. The entire organization is clearly built around outstanding customer service and satisfaction. ”— Megan G., Chapel Hill, NC
Dear Water Specialist “ Our technician was an excellent representative for The Water Specialist. He had a professional bearing and a expert's ability to explain the problems with our system. He answered all my questions and was forthcoming with explaining the options that were available. He was also flexible in finding a way to allow an existing non-functioning tank to be bypassed rather than replaced at this time. He was further flexible in responding to my request not to perform the job on the day prior to the arrival of our large family for a holiday meal, and, instead, postponed the completion of the job until a couple of days later. The job took less time than I had expected. ”— David W., Central NC “ We were most pleased with the caliber of work, the professionalism, and the courtesy. Indeed, in that our submerged water pump had failed on Thanksgiving evening, and we had guests at our house, meant that we needed good service, and needed it quickly. Your company responded and by Friday afternoon, we were back in business, with the tech doing quality work that we expect to last for many years. ”— Ted T., Rougemont, NC “ Thank you Water Specialist for putting a water system and filter in my house. Our water is so pure and clean. I can't believe it, there is no salty taste at all. That is great. Your workers were kind and efficient. Keep up the good work, it is so needed. ”— Paulett S., Oxford, NC
Dear Water Specialist “ This is to give my comments about your service - the installation of my water purifier. It is neatly done and everything is in order as far as the installation is concerned. I thank you from the bottom of my heart for working faithfully and cordially with my son and daughter to install this system. I am very pleased with its function so far. You have been prompt in checking out the system when the time arises. Again, thank you for the way you have handled this system in my home. I have seen particles (rust like) still in the water so far but the serviceman checked it and said the system is running properly and it would take some more time for this to leave out of pipes. I thank you again for your service. ”—Dorothy H., Central NC “ Overall I was very pleased and would recommend your company. I like it that if I call someone answers the phone and it is someone that knows what is going on.

I initially tried to get a contact thru your web site and got no response from my email from there, so I called. The salesman did a good job of scouting out the difficulties with getting discharge water out and worked hard while here. He tried to nudge me toward water softening although I don't think it is needed, but his job is to sell.

Recommendations ... Have the tech provide more information on operation of the unit ... I had to ask a lot of questions to get a full understanding of how everything worked. Also, send me an email in couple years asking about whether the carbon needs to be replaced or I may forget. ”—Gary B., Central NC
Dear Water Specialist “ We received your postcard asking about our thoughts on your services and technician after your company installed a new well pump. We were extremely satisfied and happy with your service. We have used you guys for salt for our water softener. I wish we had used you to dig our new well in the first place. We found you to be extremely reliable and knowledgeable and we will definitely use your services again if needed. ”—Michelle and Terry, Durham, NC “ Recently, we installed a water system and I wanted to let you know how satisfied we are with the installation and the result. The installation technicians did a wonderful job with the system installed. The water lines were installed neatly and level. One explained the process as he worked. He was very experienced and professional. The other was also professional and did an excellent job with the drain line for backflushing. Both technicians were polite and used no foul language (that I could hear). They cleaned up everything when finished. In closing, they must have installed everything correctly because thus far, the water is clear and everthing is working beautiful. ”—Bill F., Central NC “ Our technician did a great job. He was prompt and very through. We were very pleased with his performance and service. ”—The Cox Family, Pittsboro, NC “ Your techs were excellent with the work at our home. They arrived when they said they would, worked continually, were neat and cleaned up at after themselves. We had a small leak under the sink when they were installing the equipment and they stayed until they were sure it wasn't leaking. Thank you for the excellent service ! ”—Chris N., Central NC
Dear Water Specialist “ The technician was very responsive and understanding of our water needs. His initial investigation was correct and the follow up service and recommended repairs satisfied our immediate water problem. ”—Robert B., Raleigh, NC “ I got the postcard you sent, and am happy to tell you I was incredibly satisfied with your tech and the work he did. He quickly diagnosed the problem and did a great job of explaining my options of repairs, and I did not feel that he was pushing me towards one option or another. I was impressed by how quickly he completed the work, too. My wife and I had a lot of other stuff going on that day, and he was very accommodating and easy to work with. ”—Neal D., Chapel Hill, NC “ I am writing this email on behalf of my grandmother. She recently had The Water Specialist come out to her house and fix some things up. She wanted me to write and let you know that her technician was very professional, helpful and friendly. She had a very good experience using your services and has nothing but good things to say concerning your technicians and the level and quality of work that was done. She says thank you very much, especially to the tech who did an excellent job. ”—Rachel K., Chapel Hill, NC “ We were asked to give feedback regarding the technician that recently replaced our well pump. He was prompt to arrive, I think within an hour of us calling on a Sunday. He was quick to find the cause of the problem and explain our options. ”—Kristan, Central NC
Dear Water Specialist “ Very pleased with the quality of service that we received. We were very pleased that the tech worked many hours in the late evening to replace our pump with a new one. ”—Jacob S., Central NC “ Thought your service was great. Your technician was professional, courteous, and answered all our questions. In fact, our satisfaction level with your work was so high that we would like you to come out and install the same system in our home. ”—Paige M., Central NC “ On a recent Monday, your folks came and installed the Venturi bypass assembly and pressure/"shower" tank in our basement, in our first attack on the anaerobic odor of our well water. They were neat, courteous, and quite willing and able to explain to me what they had done and why. Good guys. We'd be happy to have them return for whatever might be needed. And I'm happy to report that the water is now fine - no scent I can detect. When I shower I do occasionally get some air in the line, but only briefly, twice or three times, in the first 15 minutes or so (I take long showers). I haven't noticed any air in the faucet lines. ”—The Walters, Central NC

Featured Testimonial

We receive tons of great customer testimonials but sometimes, we get one that is just really special. This section features these.

“ The first thing I wanted to say is that we are really happy to have our water back inside our house. This would not be possible without the help from the people at The Water Specialist. So , thank you all a lot, we really appreciate your help and that you all did not give up on our well and keep on trying to get our well back up and running. And you did.

Caleb came out to look at my well after 2 other busninesses came out to repair my well but did not succeed. There was something stuck in my well and did not wanted to come out. The second person that looked at my well and told me after he tried to remove what was stuck that I needed to call Caleb at The Water Specialist to get it out. And if someone can get rid of this its him. He gave me his number and I called Caleb and he came pretty quick to take a look.

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Caleb was very helpful but told me the truth that he would try to get it out and could tell me what got it stuck. He and Robbie worked on my well in the rain and did not give up. After the first day, not getting it out, he said he would not give up on the well and keep on trying. I broke down in tears and Caleb reassure me that he will do anything in his power to help.

He and Robbie came back and work on the well again. In the meanwhile, it was clear that I needed water for the house and Caleb told me that I could get water through The Water Specialist, if I wanted this. I never knew I could buy water for the house and the water specialist was the only one that had offered this. It was really a blessing to have water flowing through the house and to be able to flush toilets.

The trailer with the water tank stood next to the house. A lot of my neighbors asked what that was and they never knew they could buy water that way in case of an emergency. The service given was excellent and was honest in what he could and couldn't do. I really appreciate his hard work and honesty.

Robbie came with the camera and had the patience to show me what he was doing and how it worked. I never knew that a well specialist had to be licensed and trained for everything that comes with the job. I learned that day, that you had to know what you are doing other wise you can mess up big time. And I learned this the hard way.

Robbie and Caleb were both very helpful and told me what they were doing and what to expect and what came next. I did not have to question anything and they told me as soon as they were done. Ms. Gail was the one that kept the communication and water tank going on. If I had any question or needed a refill for the water tank, she was the one that made sure that someone had a answer or send someone to refill my water tank. Great customer service! Big thank you to Ms. Gail. Thank you for talking to me.

Mr. Sparrow was the one that explain my choices. I told him that this was my first well and that I did not know anything about wells. Lucky for me he was experienced and took the time to look at my well and agree to help me find a solution. He explained the options I had and told me he could not give guarantee for water but will do the best he can to help us. He helped us a lot by finding a driller that was willing to clean out our well. I thought God had forgotten about my well but then The Water Specialist called with good news that they had found a driller. He cleaned it out and The Water Specialist came back to get the water up and running. Robert came out to my house and I ask him if he thinks I would have water again. And he said yes, by the time I'm done you I'll have water. I was really happy to hear this but I needed to see the water flowing first through the faucet.

The water trailer was still there for backup, so I was not afraid for not having water. Robert worked very hard and he got the water flowing through the house. Thank you God and thank you Water Specialist. You all are the best company I have ever worked with and I would recommend you to everyone with a well. Thank you, thank you! You can't imagine how thankful and blessed I feel,to know great honest and hard working people like you.

It took a while for our water to be back but God knew we could not pay everyone when the well broke down. He send the right people to help us at the right time. And The Water Specialist people saved our water.

Thank you all for being so helpful and generous to my family.

The girls are very happy and thankful they can use the showers in our own home again. We saved water in the tank by taking showers at my workplace. If any one wants reference for the water specialist you can give them my phone number.

You all are a 5 star company in my book.

The Faisst family

All of these Customers have benefited from our Guarantee - so can you!

clean water for your bathroomOur Guarantee

What does our guarantee/warranty mean to you? Besides exceeding industry standards on labor and parts, our guarantee/warranty is from us to you with NO middlemen. This means we are always reachable for quick responses and to resolve your problems.

Please call us at 919-732-1578 for details.