Reviews

Bottom line is if you take care of the customer, then the customer is going to take care of you. You just can’t lose focus on taking care of the customer. Our philosophy is to satisfy every single interaction with the customer. - Ray Sparrow, Founder

Fast. Reliable. Experienced. Knowledgeable. That’s how customers describe the services of The Water Specialist. The company strives to be the absolute best through highly trained and skilled employees. Here are a few testimonials we have received. Don't just take our word for it! If you are a member, please read our reviews on Angie's List.


What Our Clients Say

Sam and his team provided wonderful installation service for my upgraded water system on Wednesday, June 6th. They were friendly, answered my questions, took off their shoes when they entered the house and were very courteous overall.

— Jill Y., Pittsboro, NC 6/18/18

Once again, we have enjoyed doing business with [The Water Specialist]. Evan and Angel installed our water softener/treatment/reverse osmosis systems yesterday. What a great pair of workers.. Very personable, explained every step of the way, answered all our questions, and made sure we knew how all worked before leaving. Great representatives of your company. Also, thanks to Shane for coming out, looking at our needs, and setting up this installation. We are always pleased with your services, big and small.

— Bill and Sandy M. 5/30/18

I learned so much about my water treatment system during Chris’ scheduled service visit. He took the time to answer some of the questions I had, and carefully considered my reply to his question about “any complaints” I had about the system. Then he suggested a small modification to the system which we will evaluate by the next scheduled visit. So thanks again for having good staff.

— Karol S. 4/23/18

Sam and Angel were exceptionally professional and very informative, friendly people. The work was top rated and professional.

— Martha J., Efland, NC 4/13/18

I am writing to let you know that I am very satisfied with the service I received from your technician, Brandon. He was friendly and knowledgeable. And our water quality is improving daily.

— J. Perkins, Roxboro, NC

We can't speak highly enough about your promptness in responding and the excellent service replacing our well pump. Brandon and his helper were polite and knew exactly what to do. The work was completed quickly and cleaned up to perfection.

We would highly recommend Water Specialists. By the way, this is the second time we have used your company and would recommend you to all our neighbors.

— P. Harris, Fuquay-Varina, NC

Robert and Chris did excellent work, answered all our questions and even went back to your facility to replace a black softener tank with a white one to match the acid neutralizer tank. I can’t think of anything better they could have done.

— D. Vogel, Hillsborough, NC

Thank you for the quick turnaround from estimate through completion of job. Shane was very informative and Brandon certainly knows his trade well! I can now comfortably carry on my "homeowner plumbing" needs with confidence...and...NO MORE LEAKS. 8 months of turning on and off the well pump got pretty old, but I know how to conserve water better than most people now.

— S. Johnson, Chapel Hill, NC

I just wanted to let you know how wonderful Caleb was helping to replace our Well pump.

First, he was wonderful to come to our house on a Friday afternoon and was more than willing to replace the pump at that time so we could have water back on over the weekend.

But best of all, he really took time to explain the pump options to us and we decided to wait until Monday to install a "continuous pressure" pump rather than the traditional pump.

I and my family are thrilled with the superior performance of the pump and it was well worth the inconvenience of not having running water for 2 days. The water pressure is much better than the old pump, and we could immediately tell the difference.

Caleb and his crew came out on Monday and replaced the well pump without us having to take time off of work which was very helpful.

Thanks again for the great job. While no one likes to spend thousands of dollars to replace a pump system, we definitely got an upgrade.

— M. Kakefuda, Chapel Hill, NC

I would like to compliment Brandon and Chris for the work they did today at my house. They were informative, friendly and professional. They did an excellent job. Their work was neat and they cleaned up when they finished. The work was clearly explained to me. I would definitely recommend them to a friend.

— A. Ratcliffe, Apex, NC

We had a scheduled installation of the UV and RO filter on Monday August 4th. Brandon and Chris were the install technicians and they arrived promptly at 9AM. Brandon took time to confirm the order and explained exactly what he would be doing and the location of the filter installation and the placement of the faucet in the kitchen sink. Brandon and Chris did a great job. The cleaned up all drill shavings and vacuumed the area and sealed around all drilled holes. Brandon walked us through how the system works and each shutoff and the warning system for the UV Max filter. Both Brandon and Chris were professional, knowledgeable, courteous and friendly.

We are looking forward to a long relationship with the Water Specialists and great tasting clear/clean water for years to come.

— B. Bulfin, Hillsborough, NC

Your service technician, Brandon, was especially helpful in replacing our aging water pump. He was thorough, knowledgeable, personable and worked hard to see that everything was in order after completing his tasks. I would wholeheartedly refer your company to friends when asked and comment on what excellent service technicians you have. Thank you again for taking care of my problem within a reasonable time and cost.

— J. Hackley, Chapel Hill, NC

I wanted to let you know how pleased we were with our service from your company. We felt that the timing of when we placed our call to when a technician was available to come to our house was satisfactory. The technicians, Robert and Luis, were professional and knowledgeable. They recommended a water system that fit our needs instead of trying to sell us the highest priced system. They were extremely patient with us and answered all of our many questions! I would definitely recommend your business to another person looking for a new water system.

— K. Nash, Chapel Hill, NC

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