I just wanted to THANK YOU for the job you did getting our new well pump installed-and then a new tank as well. When our pump quit on a Sunday afternoon to actually have someone (not a recording) answer my call and send someone out that afternoon was such a wonderful relief. Then you followed up next week to make sure all was working properly. I should that the person who came out, Chris, was all we could ask for in a technician- he was friendly, knowledgeable, and very efficient. I couldn't ask for a better experience. Again, thank you, Water Specialist-we would refer you anytime to anyone.
— Judith H. Chapel Hill, NC
Our experience with Water Specialists has been outstanding! (I only wish other companies were a fraction of what we experienced with yours) The technicians were right on-time, introduced themselves, friendly, professional and completed the job in the time frame that was estimated. Evan was so knowledgeable and took plenty of time to explain the process. He also explained the follow up process for using the new system and shared his cell number should we have any questions. Great company, we look forward to having Water Specialists continue to manage our well water system.
— Mike M. Raleigh, NC
Angel and Brandon did a great job replacing our constant pressure water pump so we could have running water in our house again after a long weekend without it. We are very pleased and thankful not only to them but to Chris as well who came on a Saturday morning and correctly diagnosed that we needed a new submersible pump. Also we were thankful to The Water Specialist for going to get us the new pump needed in Greensboro so quickly on Monday since you did not have one in stock... You already did us a great favor by not charging us full price for a new sub pump, even though ours was out of warranty.
— Peter P. Chapel Hill, NC
I recently had a well pump replaced on a Monday morning. Awoke with no water, called 24 hour number and spoke with answering service at 6:30 am; at 7:45am spoke with office staff (Gail) and was told service would be that afternoon. The (box) truck and technicians arrived at 240 and completed the well replacement by shortly after 5 pm. I was pleased with prompt service and it appears the technicians used their back-ups (experts) appropriately to deliver well pump and consult as needed. A second (pick up) truck came to the site for a brief time. Everyone was excellent - would have appreciated knowing from the on call service when to expect a call back - i.e. from the office staff after usual opening or from the on call technicians, but that was minor. I would use The Water Specialist again.
— Dana G. Hillsborough NC
I wanted to take a moment to thank you for sending Caleb out the day before and day of Thanksgiving. He was very professional, knowledgeable, and helpful--and really saved the day! Because my (leaking) unit was on the same circuit as my heating unit, I had no heat until it was repaired. I was very grateful that he was able to take care of that on the holiday for me. Happy holidays!
— Melissa W. Chapel Hill, NC