I just wanted to take a minute to let you know what an awesome job Shane did for me. He came to my house to check my water. He expressed genuine care and concern for us. I am a single mom right now and I appreciated his kindness. I hope he gets "a pat on the back" for going above and beyond.
This is our first house with a well/ septic system so we are definitely learning as we go. We've seen several of your technicians over the last few weeks, and they have all been friendly and helpful. On the day of installation, Evan and Sam spent most of the day with us. They were considerate of our home and space, knowledgeable about the system and patient with the many questions that we had.This was definitely an investment in our home and we feel good about it. The service before, during and after the sale has been excellent and we feel that we've made a good decision in trusting the Water Specialists. Thank you!
— Chris and Jen D. Wake Forest, NC
"They came out and serviced our well first and did some trouble shooting. Problem solved, but they suggested the filtration system for the long-term. Was impressed that they gave options without being high-pressure about it. We opted to have it done so they installed filter, water softener and neutralizer. Installation crew was thorough and patient with all our questions"
Click here to view a copy of our full review on “Angie's List”.
The first thing I wanted to say is that we are really happy to have our water back inside our house. This would not be possible without the help from the people at The Water Specialist. So, Thank you all a lot, we really appreciate your help and that you all did not give up on our well and keep on trying to get our well back up and running. And you did.
Caleb came out to look at my well after 2 other businesses came out to repair my well but did not succeed. The well pump was stuck in my well and did not want to come out. The second company looked at my well and told me after he tried to remove the well pump that was stuck that I needed to call Caleb (at The Water Specialist) to get it out. And if anyone can fix the problem it is him. He gave me his number and I called Caleb and he came out pretty quick to take a look. Caleb was very helpful but told me the truth that he would try to get it out and could tell me what got it stuck. He and Robbie worked on my well in the rain and did not give up. After the first day, not getting the pump out, he said he would not give up on the well and keep on trying. I broke down in tears and Caleb reassured me that he will do anything in his power to help. He and Robbie came back and work on the well again.
In the meanwhile, it was clear that I needed water for the house and Caleb told me that I could get water through The Water Specialist, if I wanted this. I never knew I could buy water for the house and the water specialist was the only one that had offered this. It was really a blessing to have water flowing through the house and to be able to flush toilets. The trailer with the water tank stood next to the house. A lot of my neighbors asked what that was and they never knew they could buy water that way in case of an emergency.
The service given was excellent and was honest in what he could and couldn't do. I really appreciate his hard work and honesty.
Robbie came with the camera and had the patience to show me what he was doing and how it worked. I never knew that a well specialist had to be licensed and trained for everything that comes with the job.I learned that day, that you had to know what you are doing otherwise you can mess up big time. And I learned this the hard way.
Robbie and Caleb were both very helpful and told me what they were doing and what to expect and what came next. I did not have to question anything and they told me as soon as they were done.
Ms. Gail was the one that kept the communication and water tank going on. If I had any question or needed a refill for the water tank, she was the one that made sure that someone had an answer or send someone to refill my water tank. Great costumer service. Big thank you to Ms. Gail. Thank you for talking to me.
Mr. Sparrow was the one that explain my choices. I told him that this was my first well and that I did not know anything about wells. Lucky for me he was experienced and took the time to look at my well and agree to help me find a solution. He explained the options I had and told me he could not give guarantee for water but will do the best he can to help us. He helped us a lot by finding a driller that was willing to clean out our well. I thought god had forgotten about my well but then Water Specialist called with good news that they had found a driller. The driller cleaned out the well and The Water Specialist came back to get the water up and running. Robert came out to my house and I asked him if he thought I would ever have water again. And he said yes, by the time I'm done you will have water. I was really happy to hear this but I needed to see the water flowing first through the faucet. The water trailer was still there for backup, so I was not afraid for not having water. Robert worked very hard and he got the water flowing through the house.
Thank you God and thank you Water Specialist. You all are the best company I have ever worked with and I would recommend you to everyone with a well. Thank you, thank you! You can't imagine how thankful and blessed I feel, to know great honest and hard working people like you.
It took a while for our water to be back but God knew we could not pay everyone when the well broke down. He sent the right people to help us at the right time. And The Water Specialist people saved our water.
Thank you all for being so helpful and generous to my family. The girls are very happy and thankful they can use the showers in our own home again. If anyone wants reference for the water specialist you can give them my phone number. You all are a 5 star company in my book.
— Denise, Michael, D., T., T., Cary, NC
Our experience with The Water Specialist was great from the beginning right through to the end. We had a well house leak that had been undiscovered for a few days. Our emergency call was answered by Brandon who addressed the immediate issue and gently broke the bad news that the entire system was old and ailing. He outlined our options and left without any pressure or "dire warnings."
After several days of research on and off Angie's List, we felt that going with Brandon and The Water Specialist was our best bet.
Brandon came back, worked quietly, efficiently and professionally. Within a day the work was completed and we had wonderful water pressure and peace of mind. The price was a bit steep, but well within the range we expected after our research. The level of repair, replacement and quality of workmanship costs a fair wage. Cheap is often expensive. Been there, done that too many times and didn't want a repeat experience!
All-in-all, we were extremely pleased and, while we hope we don't have to use them again, we would highly recommend them and, of course, employ them again should the need arise.
— Aileen G, Pittsboro NC