Satisfaction & Accountability

11/06/15

Both of us were extremely impressed with the technician, Angel. Our satisfaction level was beyond outstanding.

No easy task for us as we had a company with close to 100 employees and truly know how very hard it is to get quality people to do work. Our standards are very high. Angel replaced the kitchen faucet with care, knowledge and personal service. Everything is working. It looks good.

When the need arises for additional jobs, please consider him for appointments. Both of us are seniors so we especially appreciate his high level of service. We wish him the very best. He is exceptional.

— Jack O. Chapel Hill, NC

02/16/14

I first would like to apologize for not sending this sooner. I will blame the tax credit, and rush of buyers keeping life chaotic. My husband and I would like to send you our sincerest thank you for sending us a portion of the disputed difference. That act went a long way in our eyes to reinforce the character of your company. Thank you for taking the time to look into our concerns and to rectify them.

— Kelly B. Raleigh NC

05/16/15

I want to express my opinion of the product and installation regarding my purchase of a home water softener. Water Specialist Technicians Tim and Evan arrived promptly at 9:35. Evan briefed me regarding the work to be performed. We visited the work space and went over the existing water line configuration and pointing out the various valves and electrical options. Tim and Evan worked non-stop until the work was complete at 2:20 pm. Your technicians then went over the work performed, instructing me on how the system works and is maintained. I was totally impressed with the professionalism of both men, the quality of their work and their friendliness. After listening to their post install presentation, I elected to contract for maintenance service... additionally; the work place was cleaned of any and all work debris. Water Specialist is fortunate to have both men as representatives. Thanks to all for a job well done!

— Joe F. Raleigh NC

07/08/15

Great job. Very professional. Explained everything. Fixed bad flapper and removed restrictor from faucet, which we appreciated.

What could have been better: vacuuming afterwards. We had to do it. Consider providing technicians with a dust buster.

— Phil S. and Sheryl Chapel Hill, NC

09/14/15

Cris and I wanted to thank you and your team for the recent work you did at our house, replacing our well pump. When your pump goes out at 9:00 p.m. one night and you are expecting overnight guests the next day at 4:00 p.m., it's hard to believe the job will get done in time. But Water Specialist responded quickly and had a new pump installed and functioning by 2:00 p.m.! The team was very professional and kept right at it to get the job done. And we believe the price was very fair and competitive for the work done.

We highly recommend Water Specialist.

— Cris E. and Suzanne R. Chapel Hill, NC

11/09/15

I am pleased with the work that Luis and Sam did to install our acid neutralizer, filter, and water softener. They were professional and did a quality job. There was a small leak from the water filter and they returned to fix it promptly (it was a defect in the O-ring). There is also one hose bib that they didn't know how to bypass. I've since consulted with the plumber who did the plumbing in the house and he showed me where they could bypass - I will call to ask them to come out and bypass that hose bib too.

— Lee N. Chapel Hill, NC

12/19/14

We want to thank you for taking care of our water heater disaster with a smile and lots of patience.

Brandon, you and your assistants were great and eager to make the new installation work. Gail, you’re the best, always ready to listen and make things go smoothly. Jim, we are very grateful for your efforts on our behalf.

I am proud to recommend you to all of my friends and anyone else who will listen!

Have a Merry Christmas and a great New Year. May 2015 be the best year ever for all of you!

— Don C. Chapel Hill, NC

11/24/15

Evan & Sam P. were excellent. They arrived on-time and completed their work very close to their predicted completion time. They explained the work they were going to do carefully and kept me posted on how they were progressing. They were polite and responsive to my questions. We are satisfied with the water softening system so far. The taste and odor of the water have not been affected as far as we can tell. Shane promised us an insulation bag for our well. This was not installed on the day the softening system was installed. We would appreciate you following through on this as soon as it can be arranged.

— Jerry L. Pittsboro, NC

02/01/14

This was our fourth experience with your company and again, you guys greatly exceeded our expectations. Your technicians took the time to carefully explain the procedures about to be performed and answered all of our questions. Careful, courteous, and professional pretty much sums it all up. This is why we have done business with you in the past and will continue to do so in the future. I do not remember the name of the technician who installed a new bladder tank a year or so ago. He explained every step and made sure we understood why he was doing what he was doing. Kudos to the two gentlemen who serviced and inspected our septic system after Orange County gave us a very confusing report upon their own inspection. Rest assured, these two inspected everything to my satisfaction and peace of mind. Tim found the frozen pipe section this week and even adjusted the water pressure. When I inquired about the particulates that were coming through our faucets, Tim took the extra time to examine the material, identified the trouble, and suggested I talk to Shane. Forgive me if the spelling ofthe names are incorrect. Shane tested our water, explained our three options in solving this problem. Two days later, Brandon installs a water purification system that took most of the day to complete. Again, like everyone mentioned above, he took the extra time to answer all of our questions. Thank you for the pleasant experiences we have enjoyed with your company. I would be remiss if I did not mention Jay W. a friend and fellow Hillsborough resident, who highly recommended The Water Specialist to us.

— Mike S. Hillsborough, NC