We are available to our customers. We spend as much time on the phone or in person to answer the customer's questions and to make sure our customers understand their systems and its components. We also have technicians on call after hours to provide emergency service.
We always give our customers options. We never tell a customer that something is broken when we know it is not. When advising a customer we give the best advice we can even if it means we may not benefit financially from it.
We are the local experts in our entire field of work. To our knowledge we are the only company in the state of NC that carries our collective group of licenses and expertise in Well Contracting, Well Pump Systems, Water Treatments Systems, Point of Sale Inspections, Plumbing, Septic System Operation/Repair/Installation and Pumping.
We are a great place to work. We provide stable good paying jobs with great benefits to our employees in a place they can make a career and grow. Training is continuous.
We do what is right even when no one is looking. Much of our work is done when the customer is not present or in areas that can't be readily seen. It is important that we always do what is best even when no one is looking over our shoulder or can see our completed work.
We respect our customer's property and time. We understand that the customer's property and time are very valuable to them. We clean up the jobsite and communicate properly and promptly with them and make every effort to not waste the customer's time.
We make our customers feel safe in their homes. We ensure our practices, products and employees are safe. We communicate unsafe situations to our customers.
We operate with safety first in mind. We identify and communicate unsafe work conditions and practices promptly. We operate our vehicles safely on the roadways and in a manner we would like to see in our own neighborhood.
We want every customer to be satisfied every time. We stand behind our work. If something is not right then we will make it right. We understand that we are not always right and we will make mistakes but the customer should not have to pay for them.